1. Delivery-Only Operations Please note that our company operates exclusively as a delivery-based service. We do not maintain a physical storefront, office, or warehouse location for public access or in-person package pickup. All packages processed through our service must be scheduled for delivery to your designated address or pick up location.
2. Payment Window Once you are notified that your package has been processed and is ready for delivery, you have a grace period of seven (7) days to complete your payment and schedule your delivery.
3. Storage Fees Because we have limited facility space to hold items awaiting delivery, packages that remain unpaid after the initial 7-day grace period will incur a daily storage fee. Starting on the eighth (8th) day, a strict storage fee of $100 JMD per day will be added to your total balance. Your package will not be dispatched for delivery until the original shipping cost plus all accumulated storage fees are paid in full.
4. Forfeiture and Auction of Abandoned Items If a package remains unpaid for thirty (30) days from the date of the initial ready-for-delivery notification, the item will be classified as abandoned. At this point, the customer forfeits all ownership rights to the package. The item will legally become the property of the shipping company and will be auctioned or sold to recover the unpaid shipping costs, customs duties, and accumulated storage fees. No refunds or compensation will be provided for auctioned items.